Emergency Shield
Emergency Shield is an emergency security feature that you can activate if you believe your account has been compromised.
What should I expect?
Digital banking access is immediately suspended
Online transactions are blocked
Access can be restored after your identity is verified at your EastWest store of account and is typically reinstated within the same banking day, once verification is completed.
How to Activate Emergency Shield?
Protect your account from multiple entry points
EasyWay Splash Screen Emergency Shield Activation |
 |
EasyWay Account Emergency Shield Activation |
 |
To restore access
Visit your EastWest store of account to verify your identity. Access is typically restored within the same banking day.
Frequently Asked Questions
The Emergency Shield feature is an emergency security feature you can use if you believe your account has been compromised.
Once activated, it immediately blocks digital access and transactions to prevent further unauthorized activity.
For your safety, Emergency Shield can only be lifted in person at your store of account, where we verify your identity. Please contact your store of account ahead of your visit to know which required documents to bring.
Once verification is completed, access is restored within the same banking day.
Because Emergency Shield is used in situations where accounts are potentially compromised, in‑person verification is required to ensure the request is truly from the account owner. This helps prevent further fraud.